---
title: "Uptrack Support: Email, MCP Guide, API Docs"
description: "How to contact Uptrack support, and where to find the MCP guide, the API documentation and the service status."
url: https://uptrack.app/support
---

[← Back to home](https://uptrack.app/)

# Uptrack support

Last updated: October 16, 2026

## Contact us

Email [support@uptrack.app](mailto:support@uptrack.app). This is the only support address. Send the email from the address on your Uptrack account, and tell us what you tried and what happened. For a problem with a monitor, include the monitor name or URL and the time it happened, with the time zone.

We aim to answer refund requests and account deletion requests within 5 business days. See [Refund Policy](https://uptrack.app/refund) and [Delete your account](https://uptrack.app/delete-account).

## Help with Claude or ChatGPT

The [MCP guide](https://uptrack.app/guides/mcp) explains how to connect Uptrack to Claude, Claude Code and ChatGPT, how sign-in works, what each tool does and how to disconnect. If the guide does not solve your problem, email us and name the app you use.

## Self-service

- [REST API documentation](https://uptrack.app/docs): the API for monitors, incidents, status pages and alert channels.
- [Service status](https://status.uptrack.app): the public status page of Uptrack itself.
- [Privacy Policy](https://uptrack.app/privacy), [Terms](https://uptrack.app/terms) and [Refund Policy](https://uptrack.app/refund).